How to gather logs for Troubleshooting

The AIR Console and the AIR Responder generate the activities log, errors log, and warnings logs. These logs can be used to investigate and solve problems both by the users and the Binalyze Support Team. The log files are stored in separate files on the Console and Asset machines.

Investigators and analysts can download these log files either by using the AIR Console user interface or by connecting to the console/asset machines directly (find more details below).

System Administrators must collect both different log files. Log files are located on:

1. The AIR Console machine and,

2. AIR responders on your assets

Be sure to note that you have the option to collect logs from two locations:

1. The AIR Console machine and,

2. AIR responders on your assets

Collecting Console Log FilesCollecting Responder Log FilesCollecting Off-Network Responder Log Files