AIR agent troubleshooting
This article explains how to troubleshoot AIR agent problems.

Installation Problems

Agent installer name contains version information and IP address fields. Make sure that the MSI installer file name doesn't change and has relevant fields before installation. You can see an example below:
AIR.Agent_2.7.2_192.168.1.100_1_0_6322fe0ba0b54bf8_.msi

Post-Installation Problems

Default installation path is "C:\Program Files (x86)\Binalyze\AIR\agent". Check this folder to ensure it contains the following agent files:
TACTICAL.exe
TACTICAL.Log.txt

Service Problems

Binalyze AIR agent uses "Binalyze AIR Agent Service". Check this service from Windows Services Manager and make sure it exists and its state is "running".
Last modified 1mo ago