Collecting Binalyze AIR Off-Network Agent Log Files

The Binalyze Off-Network AIR Agent categorizes and stores log files in two locations:

1. At the root of the directory from which the AIR Off-Network Agent is executed.

2. In the 'bin' directory which is also found at the root of the directory from which the AIR Off-Network Agent is executed.

At the root of the directory from which the AIR Off-Network Agent is executed, users will find the following log files:

• OFFNETWORK_WINDOWS_AMD64.Log.txt

• OFFNETWORK_WINDOWS_AMD64.Process.Log.txt

• troubleshoot-[TIMESTAMP].zip

In the 'bin' directory which is also found at the root of the directory from which the AIR Off-Network Agent is executed, users will find the following log files:

• TACTICAL-Legacy.Log.txt

• TACTICAL.Log.txt

• TACTICAL.Process.Log.txt

• TACTICAL.Error.txt

• AIR.Log.txt

• AIR.Process.Log.txt

• DRONE.log.txt

• DRONE.Process.log.txt

NOTE: With AIR v4.4 (Agent v2.30) and later, the 'troubleshoot-[TIMESTAMP].zip' will always be generated, even if there have been no errors and this file will consolidate all of the other log files shown on this page. This is to make it simple for users to collect and send log files to support if required.